We generate a detailed statement known as a Superbill that can be provided at a frequency of your choosing (e.g. weekly, monthly). This document outlines the therapy services an individual has utilized. This statement includes crucial information for insurance claims, such as service dates, treatment codes, and the costs of each session. By submitting this document to your insurance company on a regular basis, you are requesting reimbursement from your insurance provider for your therapy expenses.

Many clients successfully receive out-of-network reimbursements. Success rates vary due to individual insurance policies and out-of-network benefits. Third-party sites like Mentaya offer reimbursement calculators to determine what reimbursement rate you may receive. We recommend contacting your insurance company directly to get the most up-to-date information on your plan benefits.

While Dr. Greg does not help with submitting Superbills directly, he can provide them to you on a regular basis of your choosing (e.g. weekly, monthly). He is happy to answer any questions or provide necessary documentation needed for the reimbursement process. For direct support with submitting claims, consider a third-party like Mentaya for assistance.

Yes, you are usually allowed to use HSA and FSA accounts to pay for mental health services. However, we recommend checking with your account provider to confirm that our mental health services qualify as eligible expenses.

Dr. Greg accepts all major credit cards and e-checks/ACH, and cash (in-person special events only). All clients are required to have a credit or debit card on file.

A minimum of 24 hours' notice is required to cancel any individual session. Cancellations made less than 24 hours before the appointment will incur the full session fee. In the case of group therapy, the fee for your reserved spot is charged regardless of whether you attend, akin to booking a place in a class. Your understanding of this policy is appreciated, as it enables us to effectively manage our schedule and deliver optimal care to every client.

Under the No Surprises Act, you have the right to receive a “Good Faith Estimate” explaining how much your therapy and mental health care will cost. Under the law, health care providers must give patients who don’t have health insurance or who are not using their insurance benefits (self-pay) an estimate of the expected charges for non-emergency items or services, including psychotherapy, assessments, and related care.

You can request a Good Faith Estimate from us before scheduling services or at any time. If you schedule an appointment at least 3 business days in advance, we will provide the estimate no later than 1 business day after scheduling (or sooner if possible). The estimate will include:

• A description of the primary services (e.g., intake assessment, individual psychotherapy sessions)

• An itemized list of expected charges and any related items or services reasonably expected during the period of care.

• Applicable service codes (CPT) and diagnosis codes (ICD), where known.

This Good Faith Estimate is not a bill, and actual costs may vary based on your individual needs, the frequency and duration of sessions, and any changes to the treatment plan. We will notify you of any significant changes.

Note: This requirement applies to uninsured or self-pay clients (including those who choose not to file claims with their insurance). If you have questions about costs or would like a Good Faith Estimate, please contact us via our contact page or discuss during scheduling.

This notice describes how we may use and disclose your protected health information (PHI) in our virtual psychotherapy practice, your rights regarding that information, and our legal responsibilities. We protect your privacy in accordance with federal and state laws, including during telehealth sessions. Please contact us to see a copy of this document.

A copy is also provided to you electronically at the start of services.